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Introduction
This Service Level Agreement ("SLA") is a component of standard operations at LinkUp. LinkUp reserves the right to amend the SLA from time to time, effective upon delivery of the revised SLA to the customer.
Obtaining data directly from employer websites every 24-48 hours creates the highest quality and the most timely job market data available. However, over the course of time employers change their job posting processes. The most common changes are switching their applicant tracking system (ATS) or job posting format, website maintenance or upgrades and data entry errors. We have internal processes to identify potential issues and address them in a timely manner.
Service Level Agreements - Scrape fixes
Employers have been grouped into tiers to ensure that we are addressing the highest priority 'breaks' as quickly as possible. Generally, Tier 1 consists of publicly traded employers from the top exchanges globally. Generally, these are flagged and fixed within 24 hours. Additionally, clients can contact us about a broken scrape, and it will quickly get addressed. Otherwise, scrapes are fixed in the order they were flagged.
| Tier 1 | Tier 2 | Tier 3 |
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This level is currently at 100% of attainable coverage and includes employers that fit the following criteria:
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Scrapes where we have detected possible issues or data quality issues.
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This tier is yet to be defined. |
Tier 1 has the highest level of service goals, which are met on average for 97% of the companies.
- Scrapes run every 24 hours.
- Scrapes are fixed within 2 business days.
- Service tickets related to these companies are responded to within 1 business day.
Tier 2 - any companies identified are addressed promptly as soon as Tier 1 issues are resolved.
Service Level Agreement - Data Delivery
Clients are able to access our data via a variety of delivery platforms including SFTP, AWS S3, as well as all of the major cloud data platform providers. Daily processes kick of at midnight UTC generating files containing all of the new jobs and updates to existing job records that occurred that day.
Files are generated each morning and are available before 9 AM Central Time (15:00 UTC / GMT During US Standard Time and UTC / GMT 14:00 During US Daylight Saving Time) Monthly full Raw job records and full descriptions may take longer.
Our monthly archive files are slated to be delivered by the 15th of the following month.
This SLA is met 99% of the time.
